The new technology was developed by IFactor Consulting and uses a combination of NIPSCO's geographic information service and Microsoft Bing Maps. "The availability of this new tool is just one of the many ways we're working to continuously improve the services and support we provide for our customers," said Karl Stanley, vice president of commercial operations for NIPSCO. When viewing the map, select "Report a Streetlight Out" under "Residential" to report outages.Ĭustomers without a computer or Internet-capable cell phone still may report streetlight outages to the 24-hour NIPSCO customer service center by phone at 80. The map is available through the NIPSCO website. By simply placing the mouse over the location, a customer can find out if there are any known problems with the light and report an outage. If a customer provides an e-mail address, he or she will be notified when the repair is completed.Īn interactive map on NIPSCO's website now allows customers to search for a streetlight by location or address. Digital Map Products has one of the largest parcel boundary data collections in the US, with over 110 million parcels covering virtually all cities population 100,000 or greater. When a customer reports a burned-out streetlight using the map, an incident report is generated with details such as the pole number, address, and wattage. NIPSCO has become the first utility in the state to offer an online tool for reporting broken or burned-out streetlights. Northern Indiana Public Service Company ( NIPSCO) Tell us if it is a Northern Indiana Public Service Company ( NIPSCO) light pole, or not.Some lights are not the property of the City of East Chicago so the message will be dispatched to the proper place.Please make sure you let us know if it is a wooden pole or metal with the pole number.PHONE APPS LINKS: ECWORKS 311 GOOGLE PLAY STORE LINK and ECWORKS 311 APPLE STORE LINK. NewswireTODAY - /newswire/ - Irvine, CA, United States, 2 - Digital Map Products (DMP), a leading provider of software-as-a-service spatial technology solutions, recently partnered with iFactor Consulting to offer the utility industry seamless access to nationwide parcel data. Outage Details - Info Panel For information about an outage location, click or tap on the individual outage icon or outage cluster to open the info. View by Area displays color-coded shading for the number of outages in each area. If you are experiencing a problem with a street light please use our ECWORKS311 app listed below to report a pole or call NIPSCO directly. The map groups nearby outages together into clusters to reduce cluttering at higher zoom levels.
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